MFA FAQ

Frequently Asked Questions For Multi-Factor Authentication

Is this required?

Yes. You must have one form of MFA. This is to improve our security posture and help protect your user accounts. We highly recommend 3 for our initial implementation. (Last updated 11/30/23 10:54am)

How do I set this up?

I don’t have a smart phone. What do I do?

Please fill out this form and setup the “Security Questions” and the “SMS options”. We will be in touch at some point as an alternative is finished. (Last updated 11/30/23 10:54am)

I don’t have a cell phone. What do I do?

Please fill out this form and setup security questions. We will be In touch at some point as an alternative is finished. Security questions will only be implemented until sometime in spring or until we have a substitution in place. (Last updated 11/30/23 10:54am)

I don’t want to use my personal device. Will one be provided?

Please fill out this form and setup the “Security Questions” and we will be in touch at some point as an alternative is finished. (Last updated 11/30/23 10:54am)

I have objections to using MFA (Faculty/Staff)

Please forward your concerns to your vice president in your chain of command. (Last updated 11/30/23 10:54am)

What happens if I forgot my phone?

Until sometime in spring you will be able to use the security questions. (Last updated 11/30/23 10:54am)

Can I use Google authenticator or another third-party authenticator app?

No. The only app supported by IT services is the Microsoft Authenticator app. (Last updated 11/30/23 10:54am)

Does this affect my Raider email account login?

Does this affect my Faculty/Staff email account login?

Does this affect logging in to my computer?

How long do I have to enter the code generated by Microsoft Authenticator?

The Microsoft Authenticator app generates a unique code every 30 seconds. The code is synchronized with a server, so it changes every 30 seconds. This means that you only have 30 seconds to enter it before it expires. (Last updated 11/30/23 2:00pm)

How do I know if I was successful?

Once the Microsoft Authenticator app has been successfully configured you should be able to see the image below on the SSO under the Authenticator tab.

(Last updated 11/30/23 10:54am)